Aetna Medicare Solutions

💼 Aetna, a CVS Health Company

Product Design | Leadership | Prototyping | Healthcare | Enterprise

First Look

Joining the Aetna Medicare Solutions Team

Background
As part of Aetna’s Medicare Solutions team, I was tasked with designing an interactive map to display metadata on which group a certain state belongs to. This map would be used to provide crucial information for salespeople and other stakeholders working with Aetna Medicare plans. The goal was to enhance the usability and interactivity of the map, ensuring users could easily understand the group classifications of different states.

Collaboration & Solutions

Designing the Interactive Map

Challenge and Action
The primary task was to create a map that visually represented the group each state was in. A unique challenge emerged when we discovered that some parts of certain states fell into two different groups. To address this, I developed a lightweight solution: a texture overlay. This allowed us to use a common visual language to show that these regions were part of multiple groups, even though they had different colors. This approach ensured clarity and consistency in the visual representation.

To further enhance the user experience, I implemented a feature that showed users which state they were hovering over and the group it was part of. As a bonus feature, I added a tooltip that revealed detailed information about the group the user was interacting with. This interactive approach was more modern and useful compared to a traditional legend.

The Lead Developer on our team played a crucial role in building out this custom map. Our close collaboration was essential in discussing scalability, such as potential group changes in the future. This thought partnership was invaluable in creating a robust and adaptable solution.

Future Considerations
While the color-coding provided good contrast and differentiation, I aimed to ensure that the closest colors were sufficiently distinct to avoid confusion. Although the current solution was optimized for desktop users, I proposed exploring how this tool could be adapted for a better mobile experience. This consideration was important, as users might want to access the map on the go, such as on the sales floor. However, after discussing with our Product Owner (PO), it was confirmed that mobile adaptation was not a priority for this iteration.

Designing the Print flow

Challenge and Action
Another key task was to design a feature that allowed users, primarily salespeople, to print information about selected plans. The objective was to help them prepare specific options for the accounts they managed. I used the Aetna design system as a guide to build out this component, ensuring it looked natural and consistent with other Aetna interfaces. I implemented a dropdown flow with a multi-select feature, providing a clear and effective design.

I added a “select all” option, using the design language of multi-select lists seen in other areas of the Aetna ecosystem. The main challenge was to work out the user flows and discuss them with the Product Owner and Lead Developer to confirm our direction. We then set up the PO to present these ideas to the client, where I provided support.

During the early questioning phase, we learned that users wanted to print within one specific state and submarket. This insight led us to keep the printing option on the page within each selected submarket, rather than creating a master-level flow. This approach met the immediate needs of the users while allowing for future expansion to a more robust selection process.